Privacy policy


This Privacy Policy describes the information collected by the Website and the web, app or any of its divisions or affiliates (collectively or individually, “we” and “them”) when you visit any of our websites where the privacy policy is published (for each ” Site), use our mobile apps (for each app), visit or make a purchase in our stores (each “shop”), contact us or interact with us offline (“offline services”). Sites, applications, stores, and offline services are collectively referred to as “Services.”

This Privacy Policy also explains how a company / organization / of can use and share your information, as well as your ability to control certain uses of it.

By using or accessing the Services, you agree to collect, store, use and disclose your information as described in this Privacy Policy, and agree to the Terms of Use. If you do not agree, please do not access or use the Services.

  1. Accounts:

1.1 In order to use certain features of the application (for example, to purchase products (collectively referred to as “Products” here) from the “” website you must register for an account with the Web Store (“ Account”), By submitting certain information about yourself as requested by the site registration form, you acknowledge and undertake that:

  1. All the required registration information you provide is correct.
  2. You will maintain the accuracy of this information.
  3. Your use of the Site does not violate any applicable law or regulation or the terms of this Agreement.

2.2 You are responsible for maintaining the confidentiality of your login to your account. You are fully responsible for all activities associated with your Account (including without limitation any purchases, use of the Site or correspondence From your account to ““). You agree to promptly notify of any unauthorized or unauthorized use of your Marketplace Account or any other breach of security. When you provide with such notice, will suspend or otherwise secure your account to prevent unauthorized activity in the future.

  1. Admission Order:

Receiving the order number or confirming the e-mail request does not constitute acceptance of an order or confirmation of sale. reserves the right, without prior notice, to limit the amount of order to any item and / or deny service to any customer. You may be required to verify the information before accepting the application. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected upon discovery and reserves the right to cancel any specific offer and correct any errors, inaccuracies or omissions (including after the order is placed). Some commands constitute inappropriate use of the site. reserves the right at its sole discretion to refuse or cancel an order for any reason and your account may also be restricted or terminated for any reason at the sole discretion of

  1. Information we collect:

3.1 Information you provide:

1.3.1 We collect information from you when you choose to share it with us, for example through the use of our services, account registration, registration in one of our programs, and other ways you contact or contact us.

1.3.2 The information we collect may include your name, postal address, email address, telephone or mobile phone number, date of birth, age, gender, photo, or information about your pet, and the creation of a username and password. You can also provide us with specific information regarding specific transactions:

  • Purchase: If you make a purchase from us we are the financial information in place to facilitate the transaction.
  • Information about a third party: If you send a message to another person from the site will use the information you provide to facilitate communication.
  • Information through social media: You may be given the option to link to one or more social networking platforms (eg Facebook or Twitter …………) Through services, or log in via a social media platform. If you do so we may receive certain information about you automatically based on your registration and privacy settings on third-party services.

3.2 How we use the information we obtain:

3.2.1 We will use the information we obtain through the Services as appropriate to fulfill our contractual obligations to provide you with the products and services you request and to deliver the products requested including but not limited to (transport, delivery and customs clearance through relevant third-party service providers).

3.2.2 We also use the information we obtain through the Services if we have a legitimate interest to do so, including support for our Services, as follows:

  • Create and manage your account.
  • Communicate with you about your account or transactions and send you information about features and improvements.
  • Process claims related to our products and services, and update you on the status of your order.
  • Manage our rewards and loyalty programs.
  • Publish product reviews and manage our review program.
  • Improve and personalize your experience with the services, including recommendations based on your preferences.
  • Identify and authenticate you so you can use the Services.
  • We market our products to you and provide you with promotional offers, including special offers, coupons, discounts and chances to win competitions .
  • Communicate with you about your participation in competitions submitted by us.
  • Respond to customer support requests and queries.
  • Operate, evaluate and improve our business (including developing new services, improving our services, managing our communications, analyzing our user base and services, conducting data analytics, market research, accounting, auditing, and other internal functions).
  • Protection against fraud and other criminal activities, claims and other obligations.
  • Comply with applicable legal requirements and their application and relevant standards and policies, including our Privacy Policy and Terms of Use.
  • Communicate with you about policies in our policies.
  • In addition, we will use your contact information to send newsletters, emails, payment notifications and in-app notifications about our products, services, sales and special offers if you register to receive them and do not unsubscribe.
  • We may combine information we obtain about you through our websites and electronic applications with information obtained through our applications for the purposes described above.

3.3 Automatically collected information:

3-3-1 We or our third-party service provider may use a variety of refinements such as cookies, web beacons, pixel tags, log files, HTML5, or other technologies to collect certain information about visitors to our site or application and their users interactions with emails and online advertising And Mobile, to allow E-Souq to track analytics, certain statistical information, and for other purposes in accordance with this Privacy Policy.

3.3.2 For example, we may automatically collect certain information from you, including without limitation (browser type, device type, operating system, Internet protocol (“TP”), or media access control address (” MAC “), mobile device ID, or other unique device identifier of any of the computers (devices) or device (s) you use to access the app, geolocation, software version, phone model, phone operating system, carrier information, name The domain from which you accessed the site or application. We may also collect information about your use of the app, including the date and time of your visit, the areas or pages you visit, how much time you spend viewing or using the app, how often you return to the app, click flow data or other app usage data, and mail E-mail that you open, redirect, or take you to our website, our app, other sites or mobile apps you may visit.

  1. Third Party Analysis Techniques:

We may also use third-party analytics and tracking tools to better understand who uses the services, how people use the services, how to improve the effectiveness of the services and related content, and to help us or those third parties deliver more targeted advertising services to you online. To support this interest-based advertising solution, we or our service providers may use anonymous information about your visit to our service and to other websites or apps and / or anonymous information from your mobile device and email. These third parties may use technology such as cookies, web beacons, devices, pixel tags, log files, flash cookies, HTML5 cookies, or other technologies to automatically collect and store information collected. They can also combine the information they collect from your interaction with the services with information they collect from other sources. We do not have access to or control over these third parties’ use of cookies or other tracking technologies.

Please visit “Your Options and Unsubscribe” for more information, including about “Do Not Track” and how cookies are.

  1. Information collected from other sources:

We may obtain information from other trusted sources to automatically update or update information you provide or collect (such as information to verify or update your address or other demographic information). We may use this information in accordance with this Privacy Policy.

  1. How we use the information:

We may use information collected from or about you for any of the following purposes:

6.1 To respond to your inquiries, provide you with the Services, provide you with notices about your account, and contact you and communicate with you when necessary or as otherwise permitted by this Privacy Policy.

6.2 To verify, confirm, verify, deliver and track your order (including processing of payment transactions, arranging shipment, handling refunds and refunds) and contacting you regarding your requests, including by email or telephone).

6.3 To improve the online shopping experience, including as a means of identifying and welcoming you to the site or application, to review the use of our services and processes, develop new products or services, and conduct analytics to improve or improve content, products and services.

6.4 To provide you with the content of customized services, targeted offers and advertisements on the Site, via e-mail, text message or payment notice, or through other websites, mobile applications, social media or online services.

6.5 To contact you with information, and to provide email communications, newsletters, promotional materials, and other correspondence from the “ marketplace” or on behalf of our partners and affiliates.

6-6 To communicate with you about our competitions and other promotions.

6-7 To communicate with you regarding your membership in one of our programs.

6.8 Use your data in an undefined aggregate format for analytical, demographic, or logistical purposes.

6.9 To protect the security or integrity of the Services and our work, or for other purposes disclosed at the time you provide your information or otherwise with your consent.

  1. Information we share:

We may disclose information we collect from you or about you either (1) when we have your permission to do so or (2) in any of the following cases (without your permission):

7-1 Subsidiaries: We may share your information with our affiliates or “” for commercial, operational, promotional, marketing or other purposes in accordance with this Privacy Policy.

7.2 Service Providers: We may share your information with external service providers who provide commercial, professional or technical support functions, help us operate our business, or other activities to support services and / or our business.

7.3 Co-Branded Relationships Some areas of our services may be provided to you in conjunction with third parties, such as advertisers offering products, services or reward programs. We may share information with these third parties if you participate in a promotion, contest, survey, voting feature, or shared service that you co-sponsor or co-sponsor.

7-4 Competitions and Promotions If you choose to enter a competition or other promotional offer (the “Promotion”) through the Services, we may disclose your information to third parties or the public regarding the management of such promotion, as required by law, as permitted by the Official Rules for Promotion, Or in accordance with the terms of this Privacy Policy.

7.5 Select Third Parties: We may share your information with selected companies that we believe may be of interest to you.

7.6 Collected, Anonymous or Anonymous Information: We may also share aggregated, anonymous or anonymized information with third parties without limitation, including their marketing or analytical uses.

7.7 Sale or transfer of business or assets: We may sell or buy assets during the normal course of our business. If another entity acquires the and / or any of our affiliates, the information we have collected about you may be transferred to that entity in addition, If any bankruptcy or reorganization proceedings are filed by or against us, this information may be deemed to be our assets and may be sold or transferred to third parties. Please note that the entity receiving such information in connection with one of these transactions may not comply with all terms of this Privacy Policy.

7.8 Legal issues Compliance with the law: We may disclose information collected from you or you to the Government or other third parties to comply with applicable law and regulations, governmental and quasi-governmental requests and investigations, court orders, subpoenas, or other legal proceedings, Such as suspicion of legal activity associated with any of our sites or our business and to protect against harm to the Services or to us or others. We reserve the right to disclose information collected through any of the law enforcement sites or other government officials as we deem necessary or appropriate and at our discretion.

  1. Your options and unsubscribe:

8.1 Cookies and Tracking or Non-Disclosure Options:

  • Cookies require certain parts of the app and the machine is free to adjust your browser or operating system settings to restrict some tracking or refuse cookies, but by doing so, you may not be able to use certain features on the site or take full advantage of all our offers. Please refer to your web browser or operating system website or the “Help” section ,For more information about how to delete and / or disable your browser or operating system from receiving cookies or controlling your tracking preferences.
  • Our system may not respond to non-tracking requests or headers from some or all browsers. We may use cookies or other technologies to deliver more relevant ads and link data collected across computers or other devices we may use. To understand your choices to receive more relevant ads or to manage your settings, please review the information below:
  • To learn more about the use of cookies or other technologies to provide more relevant advertising and to know your choices regarding the collection and use of this data by third party tools, visit the Digital Advertising Alliance Alliance (DAA) unsubscribe page to unsubscribe from Your mobile device ID for targeted ads.
  • You can also adjust your privacy and ad settings on your mobile device to control whether you want to receive more relevant ads.

8.2 Disabling:

We provide our customers with the opportunity to opt out of the use of their information for purposes not directly related to the development, processing, fulfilment or delivery of a product or service. To unsubscribe from marketing communications, you can use one of the following lucrative methods:

  • Electronic Promotions: If you do not wish to receive emails from us regarding special promotions or offers, you can (1) click the unsubscribe link in any email footer or (2) contact us at the contact listed in the “Contact Us” section below.
  • Direct Mail Promotions: If you do not want us to send you any promotional offers through direct mail, you can contact us at the contact listed in the “Contact Us” section below. To create a subscription by email or mail, please include “Do not mail” in the subject line so that your inquiry can be correctly forwarded.
  • Mobile Promotions: When you provide us with your mobile number for marketing purposes, we may send you some marketing alerts via text message. Data rates and standard messages will apply, if you no longer wish to receive mobile alerts from us, you can (1) follow the instructions in these messages or STOP reply to any alert from the or (2) contact us at the listed contact In the “Contact Us” section below.
  • Notifications: If you prefer not to receive payment tags, you can adjust your settings on your mobile device to control whether you want to receive these alerts.
  • Receiving calls: If you receive marketing communications from one or more brands within or its affiliates, you must opt out individually of each brand that receives its own marketing communications.

Your instructions to limit the use of your information for these purposes will be processed as soon as possible, in addition we are not responsible for informing third parties (including but not limited to third-party service providers or partners) with whom we have already shared your personal information For any changes required under this section or for the removal or causing of information from information and its removal from databases or records of such entities.

  1. How to correct or update your information:

9.1 You may update or update certain information we collect from you by contacting us at the email or postal address mentioned in the “Contact Us” section or (if available on a particular site or application) by modifying your information and preferences on my account”. We will make reasonable commercial efforts to update our files to reflect your request as quickly as possible.

9.2 We may retain original and updated information for reasons such as technical restrictions, compliance with laws, fraud prevention, troubleshooting, enforcement of terms of use and other agreements, or for any other reason consistent with this Privacy Policy. Additionally, please note that we cannot update any information about you and then collect it through any services that have already been disclosed to a third party (As permitted by this Privacy Policy).

  1. Data Security:

We have taken some physical, administrative and technical steps to protect the information you collect from and about our customers and visitors to the application. We cannot guarantee our security measures while doing our best to help ensure the safety and security of our network and systems.

  1. Data transfer from outside the Kingdom of Saudi Arabia:

If you use any of our services from outside Saudi Arabia, the information we collect from you or about you through the Services will be transferred to servers within Saudi Arabia and maintained indefinitely using the Services, you agree to transfer your data to Saudi Arabia, as well as Data processing in Saudi Arabia.

  1. Children:

Protecting children’s privacy is important to us and we do not knowingly collect any personal information from children under the age of 13. If we know that a child under the age of 13 has provided personal information to the app, we will make reasonable efforts to remove this information from its files.

  1. Third party content, links, and plug-ins:

13.1 The Site or Application may contain links to third-party sites or applications with different privacy policies, which may differ from ours. We are not responsible for the practices of such sites.

13.2 The Website or Application may also provide you with the ability to interact with social plug-ins from social media sites, which may allow us and / or the social media site to destroy data from you or you in some cases and we may know that you have clicked on a social plug-in, such as a button. like Facebook or follow twitter, Similarly, if you have previously provided personal information to a third party that is running a plug-in on the Web Store or application, such third party may recognize you on this site or application. Your use of social network components is governed by the privacy policy of each social media site which may be different from our policies, so please read these policies carefully to understand their policies and options. As with the associated reality we have no control over the information collected, stored or used by social networking components, and we are not responsible for the practices of these sites.


14.1 The website or apps intends that the information and data contained therein are accurate and reliable, but since the information and data collected from a variety of sources are provided “as is” and “as available”.

14.2 You expressly agree that your use of the Website and any information contained therein is at your sole risk and is not warranted by the or the third party providing the products or services offered for sale on this website.

14.3 We cannot guarantee that your use of this website will not be interrupted, insured or error-free as permitted by applicable law. shall expressly waive all express or implied warranties, including but not limited to ( Implied warranties of ownership, non-infringement, validity, purpose of legal terms or commercial use and some jurisdictions do not allow disclaimers of warranties) and therefore these disclaimers may not apply to you.

  1. Limitation of Liability:

In no event shall the or it’s employees, third parties, agents, affiliates, joint ventures, successful companies and any other jointly controlled companies be in compliance with the laws and regulations of the Kingdom of Saudi Arabia and you are solely responsible to any other party. For any typical, incidental, special, or opposition damages arising out of or in any way related to your relationship with or your use of the Website, Products or Third-Party Sites and you shall be solely responsible for any damage to your computer system or loss of data resulting from it. So apart from a Nothing to the contract included here, and be our responsibility toward you for any damages arising from or in any way related to your relationship with the “” or this Agreement (for any reason and respect to this procedure)

Some jurisdictions do not permit the limitation or exclusion of liability for incidental damages, so the above limitations or exclusions may not apply to you and you may have other legal rights.

  1. Compensation:

You agree to indemnify , employees, agents, subsidiaries, subsidiaries, joint ventures, successors and any other companies under joint control with us that are harmless, including costs and attorneys’ fees, from any claim or request made by any third party due to or arising out of (1) ) Your use of the Site or Products, (ii) your User Content, or (iii) your violation of this Agreement. reserves the right at your own expense to assume exclusive defence and control of any matter that you are asked to compensate and agree to cooperate with our defence of these claims. and You agree not to settle any matter without the prior written consent of and we will make reasonable efforts to notify you of any claim, action or follow-up when you understand it.

  1. Intellectual Property Rights:

17.1 The website & apps contains valuable trademarks and service marks owned and used by Techxapp info Technology company “” trade mark, including but not limited to the design of the logo, the website among many other brands used on this website. , Registered and / or otherwise protected by under the laws of the Kingdom of Saudi Arabia, the E-Commerce Law, the Intellectual Property Protection Law and / or the International Intellectual Property Laws. (Combined, “” tags). Any use of marks without the prior written permission of is strictly prohibited. Including, but not limited to, “ ” tags, images, text, graphics, buttons, screen shots, content or other materials (all “Application Content”), which is the sole and exclusive property of the, as well as unauthorized copies or Reproduction, modification, republishing, uploading, downloading, publishing, transferring or carrying out cumulative works for all or part of the Site is prohibited.

17.2 uses a network of independent product and content suppliers, distributors and other third parties to provide certain products and content advertised on the Site. All other trademarks, service marks, product names, package designs, company names or logos associated with this product and other third parties that you own but appear on the Site are the property of their respective owners.

  1. Delivery Options: Delivery Services We will arrange delivery of all products sold through the app and shall be borne by and shall be responsible for all losses and damages to products during delivery resulting from gross negligence or wilful misconduct of the delivery driver. In the event that the customer chooses to be delivered by , shall not be liable for all losses and damages to the products during delivery resulting from gross negligence or wilful misconduct of the delivery driver.

We can only deliver to the countries & cities shown in our shipping policy page if any. Contact for alternative means of purchase for delivery to other countries & cities. An estimated delivery date for the product will be advised to you when you receive your order confirmation. ( example; physical tickets, rental items etc)

We will require a signature at the time of delivery of your order. If the purchaser is not present a person over the age of 18 years of age with authority of the purchaser must be available to accept delivery. If we are unable to make the delivery of your order on the agreed date because there is nobody at the destination specified, it will then be your responsibility to contact us to arrange a new delivery date with bearing the full delivery fees accordingly

When it has not been possible to deliver your order due to no fault of on our part, we reserve the right to make a charge for any further attempt to deliver the order. We will agree the amount of the charge and any payment with you prior to attempting any further delivery of your order

Fake orders will expose you to legal accountability before the applicable judiciary, so we ask our valued customers to ensure the validity of their order intension, so we can keep focus of our attention and present an excellent service

  1. Payment:

As per payment policy, orders will be paid by direct bank deposit / transfer or through any means of online payments or cash on delivery.

  1. Cancellation, Refund, Refund / Amendment Policy:

Cancellation, refund, refund / refund requests and modifications shall be subject to policy and subject to the e-commerce system in force in the Kingdom of Saudi Arabia and in accordance with any terms, conditions and terms and conditions of the “” as follows: in case physical items

20.1 General Recovery Policy Any product can be returned within the applicable refund window if one or more of the following conditions are met:

20.1.1 Delivered in apparently damaged condition.

20-1-2 Missing parts or Appendices.

20-1-3 Different from the desired product

20-1-4 Different from the recipe mentioned in the product details page on the “ Marketplace”.

20-2 All products must be returned in their original condition and price tags must be intact in addition to the user manual, warranty cards and original accessories, in the original manufacturer’s box / packaging as it was when delivered to the consumer.

20-3 has the right to refuse to return the product if it is not returned in accordance with the above-mentioned policy. In some cases, there may be non-refundable products, including the consumer’s reluctance to change the product and change his / her opinion, in part because the model or color of the requested product is incorrect or the requested product is incorrect.

20.4 Non-refundable Products: The consumer shall not be entitled to return or replace the products and if the consumer returns a product for a reason other than the “” error, the delivery reservation service costs plus any other charges applicable to the product to be returned such as restocking costs shall be deducted from the money that will be returned to the merchant.

  1. General Provisions:

21.1 The purchase invoice will be provided indicating the cost of the purchase and the name of the seller or service provider including all fees, taxes or additional amounts relating to delivery, if any, and the date and place of delivery.

21.2 According to Article (14) of the E-Commerce Law, which reads as follows (unless the service provider and the consumer agree on another period of delivery or execution of the contract, the consumer has the right to cancel the application if the service provider delays delivery or execution for more than ( Fifteen days from the date of concluding the contract or on the agreed date, and he may recover the payment made under the contract for the product, service or other costs resulting from such delay, unless the delay is due to force majeure without prejudice to paragraph (1). From this Article, the Service Provider is obliged to notify the Consumer of any anticipated delays or difficulties having an effect Harry in the delivery of the contract or replace its implementation.

21.3 The website and the app of “” or any of its sections, its affiliates, third parties, vendors of services, products or service providers shall be subject to the e-commerce system issued by the Council of Ministers Resolution No. (628) dated 06/11/1440 AH. No special provision is made in the Law, the provisions of the Electronic Transactions Act and other relevant regulations shall apply to electronic commerce.

21.4 Any information that you may disclose through our Services, in blogs, in discussion boards or messages, in chat rooms, interactive forums, ratings, reviews or in other public areas on the Site, Application or other websites of that Site or Application becomes General information. Please be careful when disclosing personal or other information in these public areas.

The Arabic version of the Terms and Conditions and Privacy Policy shall apply in accordance with local law

  1. Changes to this Privacy Policy:

We reserve the right to make changes to this Privacy Policy at any time. When we do this we will post the change (s) on the site or application. Please visit this page periodically to be informed of these changes. Your continued use of our services after any modification to this Privacy Policy will constitute your acceptance of this amendment.

  1. Contact Us:

If you have any questions or comments regarding this Privacy Policy or any practices described here, you can contact us by: